It seems that the reliability of Timeweb Cloud's European infrastructure is raising serious questions. The provider's clients have once again faced a massive outage in the data center located in the Netherlands, which for the fourth time this quarter threatens the operation of their projects.

Another outage in Amsterdam: a chronicle of problems

This time, the failure has been going on for almost a day, and the company is not giving clear forecasts for recovery time. Technical support remains silent, and official statuses are not being updated . According to Downdetector, over the past 24 hours, more than 1,600 complaints have been received from users complaining about the unavailability of VPS servers and the control panel .

The provider explains the incident by a failure of the cooling system and DDoS attacks . However, these arguments raise skepticism: there is no abnormal heat in the region now, and similar problems with cooling and power supply in Amsterdam occur systematically — in May they already led to a power outage in the machine room .

Critical SLA exceedance

This case reveals deep problems with the quality of services that directly contradict the stated standards. The company declares compliance with Tier III level and guarantees uptime of 99.98% — this allows no more than 1 hour 45 minutes of downtime per year .

However, the real situation is radically different. According to data collected from the provider's own official notifications:

• In May and June 2026 alone, the total downtime of servers in the Amsterdam zone (ams-1) was about 46 hours .
• This exceeds the annual limit promised in the SLA by more than 26 times .
• Actual availability during this period was about 96.8% instead of the stated 99.98% .

Moreover, the promised detailed incident analysis after the May failures has not been published .

One might think it's the abnormal heat in Europe, but if you look, it's raining over Amsterdam and the region now, and the average temperature in the region is only 23 degrees, and similar breakdowns occurred several months ago. 

What clients and the market say

Timeweb's problems in the Netherlands are not limited to technical failures. Users on independent platforms note that IP addresses formally registered in the European region are often identified as Russian, leading to blocks in foreign services . This can negate the main advantage of using a European data center.

Dear readers, what experience have you had with Timeweb Cloud in Europe? And what can you recommend as an alternative? Which providers do you consider the most reliable for hosting projects in the Netherlands and why? Share your recommendations in the comments!